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FAQs
Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Shipping and Delivery
Products are usually delivered within 7-10 days of order confirmation if they are in stock, depending on your location. You will receive a notification once the product is dispatched for delivery.
Generally, large orders will be delivered within 7-10 days if they are in stock. However, customizations or special handling may require additional time. We will keep you informed of any delays.
I have ordered products with different shipping timeline together. When will I receive the products?
If the products you ordered have different shipping timelines, we will combine your order and ship all items together or separately after confirming with you. Your order will be delivered according to the agreed-upon shipping timelines.
We offer free delivery across India, except for certain regions not currently serviced by our logistics partners. Additional charges may apply for deliveries to the Out of Delivery Area (ODA).
Please remember the following information for tracking your order is on the website.
We aim to deliver your product within 10 days of the order date or 10 days from the promised pre-order shipment date. However, there may be instances where delivery may take longer, up to 12-15 days.
In such cases, we will proactively contact you via whatsapp or email to provide updates on the status of your product. If you do not hear from us within 10 days after placing the order or after the promised shipment date for pre-orders, please feel free to contact our customer care team. 10 days after placing the order or after the promised shipment date for pre-orders, please feel free to contact our customer care team via phone or email at care@darche.in
If you are not home at the time of delivery, our delivery partner will make another attempt. They may also leave a note with instructions for rescheduling or picking up the package from a nearby location. In case of any issues please feel free to contact our customer care.
To change your shipping address after placing an order, please contact our customer care team. Changes can only be made before the order is dispatched.
If your items have not arrived within the estimated delivery time, please contact our customer care team for assistance. They will help track your order and provide updates.
All items are packed securely using appropriate packaging materials to ensure they reach you in perfect condition. We use durable boxes and cushioning to protect your products during transit.
We ship items as soon as they are ready for dispatch. Our shipping timelines are based on the time it takes to make, check, pack, and dispatch the item. Therefore, we cannot expedite your shipments unless it is discussed before placing an order.
If the shipping timeline has passed and your product has not been shipped, several factors could be causing the delay.
These may include:
– Weather conditions
– Product weight and size
– Government holidays
– Special occasions
In such cases, please do not worry. We are working diligently to get your order to you as soon as possible.
In the event that your order has been shipped, please track your package using the provided tracking ID or contact our customer care team for assistance. They will help you track your order and provide updates.
Shipments are marked as RTO (Returned To Origin) if:
- You were unavailable during delivery attempts.
- The address provided was insufficient.
- You were unreachable on the provided contact number.
- You refused the delivery If the products are returned to our warehouse in Jodhpur, the company will charge 2-way delivery fees and any additional handling charges for redelivery.
Contact our Customer Service team for assistance with re-shipping the item.
All products available for immediate shipping will be labeled as ‘Ready to Ship’ or ‘Only Few Left’ on both the Category page and the Product Page.
All the items are transported and delivered using our 3rd Party logistics delivery network. They are securely packed to ensure they arrive in perfect condition. Delivery personnel will bring the furniture to your specified address. For buildings with multiple floors, delivery to your specific floor depends on the policy of our delivery partner and building access.
If you need to postpone the shipment of your order, please get in touch with our customer care team. We will do our best to accommodate your request, as long as the order has not yet been dispatched.
Yes, you will receive a bill detailing all charges applied to your order. The bill will be included with your order confirmation and can also be accessed through your account on our website.
Refunds, Returns & Cancellations
We stand by the quality and craftsmanship of our furniture, lighting, and decor. Our warranty is designed to cover manufacturing defects and ensure your satisfaction with our products.
What’s Covered:
The warranty includes the following manufacturing defects and quality issues:
- Broken or unstable joints (e.g., wobbly legs, loose connections).Improper alignment of doors, drawers, or shelves.
Cracks in wood or metal not caused by impact.
- Uneven surfaces or warping not due to moisture exposure.Faulty stitching or upholstery defects (for upholstered items).Peeling or chipping of laminate, paint, or finish.
Hardware malfunctions (hinges, sliders, handles, etc.).
- Incorrect product assembly from the manufacturer’s side. Missing components (like screws, bolts, or structural parts).
Product collapsing under normal use (within specified weight limits).
What’s Not Covered:
The warranty does not cover the following:
Normal wear and tear from regular use.
Misuse, abuse, or improper handling.
Unauthorized alterations or modifications.
Accidental damage or breakage.
Exposure to extreme environmental conditions (e.g., moisture, direct sunlight, humidity).
Products used in commercial or non-residential settings.
Damage caused by incorrect installation or assembly by the customer.
Consumable components like light bulbs, batteries, etc.
Cracks or damage to marble surfaces that appear after extended use (e.g., after a month) are not covered under warranty, as natural stone can be sensitive to impact and environmental conditions.
For any queries or support, please contact our Customer Care team — we’re here to help!
As per company policy, orders cannot be guaranteed for cancellation. For cancellation inquiries, please email care@darche.in
Your purchase is eligible for return or replacement only if it meets the following conditions:
1. If an incorrect product was delivered to you, i.e., the product does not match the item description mentioned on the website or the wrong product is delivered.
2. If the product you receive has manufacturing defects or damage, you must request a return within 48 hours of delivery.
3. The product must be returned in its original packaging.
If you wish to return your purchase, please send an email to care@darche.in within 48 hours of delivery. In your email, please include the following information: your order number, delivery address, reason for the return, and if applicable, attach an image of the defective or incorrect product. Please note that any emails or images sent after 48 hours of delivery will not be considered.
If the packaging of your product is damaged upon delivery, please inspect the product for any damage and keep all original packaging materials. Contact customer care with your order details and photos. You may be eligible for options such as returning the product, receiving a replacement or a refund, or receiving a partial discount.
Currently, we do not have a repair policy. Please refer to our refund or replacement policy for defective or damaged products.
If the product is out of warranty and damaged, you’ll be responsible for repair or replacement costs. Contact the customer service for repair options or parts, or seek help from local furniture repair shops. Ensure any repair services used are qualified to handle your specific product.
Yes, we will arrange a reverse pickup. Please check the updates from the customer care executive. Please make sure that the packaging remains intact and in its original box.
Yes, if there is a genuine defect in the product, we would be happy to exchange your product for a replacement or a different product of the same value.
A credit of the paid amount will be refunded to the original payment method within 7-10 business days after the product is picked up from the provided address.
Refunds will be issued using the original payment method.
If there is a genuine product defect, you can exchange it for a product of equal value.
Purchasing Process
Yes, all our products come with a one-year warranty. For assistance with your order, please contact our customer care team
Yes, we have affiliated store in New Delhi. You can visit them before making a purchase on our website.
You can order products from our website or you can visit and shop for affiliated stores in New Delhi
Unfortunately, we currently do not accept orders from outside India. However, we’ll be launching globally soon.
You can contact our customer care team for assistance with your order
Kindly email your requirements on projects@darche.in or Call 8375833115.
Payment Information
We accept bank transfers (NEFT/RTGS) for electronic payments and cheques for physical payments.
All prices listed on the website include taxes.
You can contact our customer care team for personal assistance with your order
We accept the following types of payments: Credit Cards, Debit Cards, Net Banking, Bank Transfer/Cheque Payment, UPI, and Wallet. Cash on Delivery (COD) is not available at this time.
Of course! Shopping with Darche is completely safe. We make sure that every credit card transaction takes place within a secure environment. We do not keep your credit card information after your order is complete; instead, it is sent directly to our banks.
If a transaction fails, it may be due to various reasons. Please make sure of the following:
– The information provided to the payment gateway is accurate, including account details, billing address, and password (for net banking).
– Your Internet connection remains stable throughout the process.
If your account has been debited after a payment failure, the amount will be refunded within 7 working days. If you have any questions or need further clarification, please contact our customer care
Products
Customization is what sets us apart. Design your furniture your way, and our customer care team will guide you every step of the way.
Depending on the screen settings and resolution of your device, there may be a slight variance in fabric colour and wood polish between the image and the actual product. Additionally, wood and marble grains will vary from product to product, especially in the case of solid wood furniture. For personalised assistance with your order, you can contact our customer care.
Images of our fabric swatches and specifications for some designs are found on our website. For any other personalized assistance with your order, please get in touch with our customer care team.
Please note that the wood texture, wood finish, and fabric color of the actual product may vary slightly from what you see on your device due to screen settings and resolution. For personalized assistance with your order, please feel free to contact our customer care.
Yes, if you share pictures of your room, we can suggest suitable furniture, lighting, and decor based on the style, space, and existing elements in your room. This can help create a cohesive and aesthetically pleasing design. For further assistance, please get in touch with our customer care team.
Assembly Services
Our assembly service is available free of charge throughout India, but there are some locations where extra fees may apply for the service. For personalised assistance with your order, please contact our customer care team.
Assembly service is not required for all products, as most of our products are do-it-yourself and easy to assemble. If you need any assistance, you can contact our customer care team
The delivery and assembly teams are different. The assembly service will reach you within 7 days after the delivery has been completed. For personal assistance with your order, please contact our customer care team